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Technical Support Analyst at Invenzi | JobVerse
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Technical Support Analyst
Invenzi
Remote
Website
LinkedIn
Technical Support Analyst
Brazil
Full Time
20 hours ago
No Sponsorship
Apply Now
About this role
Role Overview
Assist customers and users by phone, chat, email, or support tools;
Diagnose and resolve issues related to hardware, software, networks, and systems;
Perform configuration, installation, and updates of systems and applications;
Support preventive and corrective maintenance of equipment and technology environments;
Monitor system performance and identify potential improvements or adjustments;
Document tickets, incidents, and technical procedures in the knowledge base;
Perform backup and data recovery processes when required;
Advise users on best practices for system use and information security;
Support deployment of new technologies and solutions with teams and clients;
Contribute to the continuous improvement of processes and technological infrastructure.
Requirements
Degree in Information Technology, Information Systems, Computer Engineering, or related fields
Experience in technical support or user support
Knowledge of operating systems, networks, and basic infrastructure
Familiarity with diagnosing and resolving technical issues
Experience with remote access tools is considered a plus
Ability to organize and prioritize tasks
Benefits
Alice health plan
Gympass
23 business days of time off per year
Flexible working hours
Career development plan
Health insurance
Apply Now
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