About this role
Role Overview
- Assist customers and users by phone, chat, email, or support tools;
- Diagnose and resolve issues related to hardware, software, networks, and systems;
- Perform configuration, installation, and updates of systems and applications;
- Support preventive and corrective maintenance of equipment and technology environments;
- Monitor system performance and identify potential improvements or adjustments;
- Document tickets, incidents, and technical procedures in the knowledge base;
- Perform backup and data recovery processes when required;
- Advise users on best practices for system use and information security;
- Support deployment of new technologies and solutions with teams and clients;
- Contribute to the continuous improvement of processes and technological infrastructure.
Requirements
- Degree in Information Technology, Information Systems, Computer Engineering, or related fields
- Experience in technical support or user support
- Knowledge of operating systems, networks, and basic infrastructure
- Familiarity with diagnosing and resolving technical issues
- Experience with remote access tools is considered a plus
- Ability to organize and prioritize tasks
Benefits
- Alice health plan
- Gympass
- 23 business days of time off per year
- Flexible working hours
- Career development plan
- Health insurance