Customer Care Supervisor
Grapevine, Texas, United States of America
Full Time
1 day ago
$57,143 USD
No Visa Sponsorship
Key skills
CommunicationAccount Management
About this role
Role Overview
- Lead a team responsible for delivering exceptional customer experiences
- Drive team performance through coaching and accountability
- Collaborate cross-functionally to improve customer experience
- Conduct issue resolution and retention support
- Ensure operational excellence and KPI ownership
Requirements
- Experience in customer service or account management
- Strong problem-solving skills
- Proficient in Microsoft Office, especially Excel
- Excellent communication skills
- Ability to work collaboratively in a team environment
Benefits
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development