Support day‑to‑day engineering and operational activities across endpoint and virtual desktop platforms, including provisioning, configuration, patching, and lifecycle updates.
Execute and validate standardized virtual desktop images and configurations for cloud‑hosted VDI environments, ensuring alignment with performance, security, and usability standards.
Assist with application packaging, testing, and deployment for endpoint and virtual desktop use cases using automated delivery methods.
Participate in patch and update cycles for operating systems, productivity tools, and third‑party applications across both physical and virtual environments.
Support policy‑based endpoint and VDI configuration controls to maintain compliance and reduce configuration drift.
Perform quality assurance validation for endpoint and VDI changes, including testing, pilot validation, and post‑deployment checks.
Assist in troubleshooting endpoint and virtual desktop issues, performing structured triage and escalating to engineering teams as needed.
Generate and maintain reports on deployment status, compliance, and virtual desktop health and availability.
Support incident and problem response activities through the Firm’s IT service management (ITSM) platform.
Maintain technical documentation, runbooks, and operational procedures related to endpoint and VDI services.
Collaborate with Endpoint Engineering, Infrastructure, Security, and Service Delivery teams to ensure cohesive service outcomes.

Experience supporting enterprise endpoint environments across Windows and macOS platforms.
Hands‑on experience supporting or operating Virtual Desktop Infrastructure (VDI) environments.
Working knowledge of endpoint and virtual desktop concepts including image management, application delivery, patching, and compliance monitoring.
Experience with automated application packaging and deployment methods.
Basic scripting or automation experience (e.g., PowerShell or equivalent).
Understanding of endpoint and VDI security best practices and configuration baselines.
Ability to follow structured change, testing, and release management processes.
Strong troubleshooting, documentation, and analytical skills.
Effective communication and collaboration skills.
Knowledge or ability to learn Microsoft Office Suite, or Microsoft 365.
Bachelor’s degree in a related field or equivalent practical experience.
2+ years of experience supporting enterprise endpoint or virtual desktop environments.
4+ years of overall experience supporting desktop or end‑user computing platforms.

IT Virtual Desktop Infrastructure Engineer

Key skills