Specialty Care Patient Solutions & Engagement Strategy Lead

Role Overview

• Own and advance the strategic roadmap for PSE — translating a SC Patient Solutions vision into phased plans, resource cases, and measurable milestones.
• Partner with PSE LT to define and advance teams vision, strategy, and competitive positioning.
• Develop the multi-year operating model strategy — encompassing field force design, territory deployment, NBA integration, and digital-physical channel orchestration.
• Lead the SC Patient Solutions BAT in partnership with PSE Enablement Lead, ensuring cross-functional understanding and activation against priority strategies.
• Assess the external landscape across patient support, access strategy, and HCP engagement & deliver actionable insights on emerging trends, competitive activity, regulatory developments, and payer dynamics in Rare Disease and I&I.
• Partner with Enablement, Pfizer Digital and PPS to develop an AI/digital roadmap aligned with operating model roadmap & capabilities e.g. intelligent case management, predictive modelling, and FRM decision-support.
• Evaluate and recommend emerging technology platforms through— closely monitoring vendors and emerging solutions with GAV/Digital functional teams.
• Own the SCPSE performance framework, ensuring pull-through & accountability of leading indicators (e.g. time-to-therapy, paid fulfillment rate, NTB conversion) and lagging outcomes (e.g. persistence), working with IIS, Enablement & PPS leads.
• Identify KPI evolution aligned with operating model roadmap & brand strategies.
• Act as a key partner to brand teams for full understanding of brand trends, patient access needs, and SCPSE strategy — including PSAC coordination between PS, PPS and brand team.
• Drive connectivity across SCPSE and partnering functions to ensure alignment of patient needs across the full journey — with a focus on seamless experience across all SC TA’s.
• Partner with Patient Services leaders in the access and reimbursement space to represent and advance Pfizer's interest and expertise externally.
• Function as a key enabler in building a strong SCPSE enterprise culture — partnering with PX, marketing, legal and compliance, and commercial colleagues to ensure the function's value, mission, and vision are understood and activated.

Requirements

• Strong understanding of US Patient Solutions Space – both Access & Reimbursement, Patient Engagement and Advocacy
• 12+ years' pharmaceutical industry experience with recent patient support experience and a BA degree
• Demonstrated track record of leading transformation agendas in patient support, commercial operations, or market access — with evidence of moving from vision to measurable outcomes.
• Working knowledge of AI/digital enablement in patient services — eg. NBA tools, CRM platforms, automated PA workflows.
• Strategic literacy required; deep technical expertise is not.
• Experience developing outcomes-based performance frameworks and presenting them with credibility to senior leadership.
• Familiarity with the hub services landscape — including insourcing/outsourcing considerations, specialty pharmacy dynamics, and vendor partnership models.
• Proven record of challenging the status quo in best interest of patients (while ensuring 100% compliance).
• Familiarity with strategic and operating planning processes.
• Exceptional interpersonal skills and mastery of working in a matrix environment.
• Experience working cross-functionally in the patient support space, with demonstrated ability to influence and persuade key stakeholders.
• Demonstrated strategic mindset with past example(s) of strategy contributions.
• Must be able to both drive strategy and execute with speed and high quality.
• Strong learning agility with the ability to understand and adapt to the nuances within Specialty Care, to continuously deliver rigorous and tailored solutions.
• Role model for the PFE Values (Courage, Excellence, Equity and Joy).
• Strong communication / presentation skills and executive presence to be able to interact effectively with all levels of the organization, including senior management.

Benefits

• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage