Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance
Connect and de-risk: Link initiatives with strong business acumen to identify risks and drive coherent execution
Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions
Optimize claims management models and ways of working to enhance operational efficiency and service quality
Build relationships and collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework
Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results
Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives
Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation
Promote a continuous improvement culture within the organization
Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.

At least 3 years of experience in advisory, analytical, management, or equivalent roles
Strong hands-on experience in process optimization; Lean Six Sigma certification (Green Belt or Black Belt) is considered an asset
Hands-on experience in project management and change management; ability to solve problems and influence to overcome resistance to change
Experience in the insurance sector; experience in claims preferred
Ability to combine strategic thinking with rigorous delivery execution
Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders
Proven analytical skills, strong attention to detail, intellectual curiosity, and a continuous improvement mindset
Strong interpersonal skills: team player with a positive attitude, ability to build relationships, and to give and receive constructive feedback
Intermediate proficiency with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
Process mapping skills desired; value stream mapping is an asset
Comfortable with ambiguity
Willingness to travel occasionally
Proficiency in English is required; fluency in French is a plus.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more

Operational Excellence Business Advisor II

Key skills