Service Desk Engineer

Role Overview

• manage infrastructure solutions across a wide range of client environments
• work with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems
• help clients modernize and secure their IT operations

Requirements

• 3–5+ years of hands-on IT experience in systems administration, infrastructure engineering, or MSP support roles.
• Demonstrated career progression or long-term growth within a single organization.
• Experience deploying, configuring, and managing Windows Server environments.
• Experience with Group Policy (GPO) creation, management, and troubleshooting.
• Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies.
• Familiarity with Linux administration.
• Ability to document environments, follow change management processes, and communicate clearly with clients and colleagues.
• Strong problem-solving skills and the ability to work independently in fast-paced MSP environments.
• Hypervisor deployment and management.

Tech Stack

• Cloud
• Firewalls
• Linux
• Switching

Benefits

• medical insurance plans
• dental insurance
• vision insurance
• health savings accounts (HSA)
• flexible spending accounts (FSA)
• life insurance
• short and long-term disability insurance
• paid time off and holidays
• 401(k) with employer match