About this role
Role Overview
- Answer caregiver calls and guide families through the intake process
- Collect and document intake information for new referrals
- Send intake packets and consent forms to families
- Follow up with caregivers on incomplete paperwork, missing signatures, and pending documents
- Verify insurance benefits and eligibility for new referrals
- Request and track initial assessment authorizations and therapy authorizations
- Maintain accurate records in company systems and intake tracking tools
- Follow up with families and insurance companies to keep cases moving forward
- Complete monthly eligibility checks and annual benefits verification for active clients
Requirements
- Experience in healthcare intake, insurance verification, authorizations, ABA administration, medical office administration, or a similar role
- Strong phone, follow-up, and customer service skills
- Excellent attention to detail and ability to manage multiple open cases
- Experience working with commercial insurance and/or Medicaid
- Strong organizational and documentation skills
- Comfortable learning and using multiple systems, spreadsheets, and payer portals
- ABA, pediatric therapy, or behavioral health experience is a plus
Benefits
- Paid Time Off
- Two weeks of Paid Time Off (PTO) per year
- Paid Holidays include: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day
- 401(k) retirement plan (optional enrollment)
- Health Insurance
- Dental Insurance
- Vision Insurance