Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
Room clinic patients in person or virtually and update patient chart with the required information
Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
Oversees and ensures efficient turnover of exam rooms
Assist provider in the exam room as requested
Collect, prepare, and submit ordered patient lab specimens as directed.
Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
Triage patient phone calls and messages and document them appropriately
Orders and manages supplies under the direction of manager
Disinfect and stock the exam rooms.
Assist in obtaining records required for the patients chart
Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
Follow company policies and CDC guidelines for infection control.
Assist with proper handling and storage of hazardous materials.
Maintain confidentiality of all company and patient records.
Adhere to HIPAA.
Communicates schedule changes to the team and assists with rescheduling patients.
Manages incoming mail and deliveries.

Clinical Service Specialist

Key skills