Perform supportive outreach, follow-up, and engagement with members.
Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, distributing educational materials on chronic conditions, etc.
Arrange/schedule various member services, including appointments, wellness reminders, and non-emergency medical transportation needs.
Collaborate with the Care Manager and other personnel of the care team to communicate information regarding the members’ care, including health updates and changes.
Participate in relevant educational case conferences.
Ensure the proper storage and transmission of sensitive health records.

High School Diploma/GED
Have one (1) year lived experience with an intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) with demonstrated knowledge/direct personal experience pertaining to the North Carolina Medicaid system; OR
Have one (1) year lived experience with a behavioral health condition and certification as a Peer Support Specialist; OR
Be a parent or guardian of an individual with an I/DD, TBI, or behavioral health condition with at least (1) year of direct experience providing care for that individual and navigating the Medicaid system on behalf of that individual (parent/guardian cannot serve as a health specialist for their family member); OR
Have one (1) year of paid experience performing the duties described in the "Responsibilities and Duties" section above, with at least (1) year of paid experience working directly with the Tailored Care Management eligible population.
Must have a valid driver’s license
Certified Peer Support Specialist if used for qualifying as noted above.

Regional Health Specialist

Key skills