About this role

Plans and directs workflow of assigned team and monitors performance
Supports and manages the daily operations and workflows of the service desk
Acts as primary escalation point of contact for team members to resolve issues
Conducts and supports investigations of suspected fraud activity
Triages alerts and cases using established procedures
Provides direct reports with proper tools and authority to execute their assigned functions
Identifies and escalates control gaps, process inefficiencies, and emerging fraud risks
Assists with monitoring fraud trends and reporting preparation for management review

H.S. Diploma or equivalent required
Bachelor's Degree in Criminal Justice, Intelligence studies, Finance, Accounting, or a related field preferred
5+ years recent experience in a branch banking and/or bank operations role
Minimum of 2 years' experience in a lead and/or supervisory role
Excellent communication/interpersonal skills
Ability to read, write, speak and understand English well
Strong working knowledge and understanding of banking policies, procedures, and terminology related to banking laws and regulatory requirements
Proficient PC experience using MS Office products (Word, Excel, Outlook)
Experience using fraud detection and case management software (such as Verafin, FraudConnect, or CRISP models) alongside data tools like SQL, Python.

Fraud Risk/Investigations Supervisor

Key skills