IT Manager

Role Overview

• Lead and manage day-to-day IT operations across all company locations, ensuring the secure, reliable, and efficient delivery of technology services
• Direct, coach, and develop the Help Desk, Systems Administration, and Network Administration teams, fostering a culture of accountability, customer service, and continuous improvement
• Establish operational priorities, allocate resources, and serve as the primary escalation point for critical incidents, infrastructure issues, and service disruptions
• Own IT Service Desk operations, including SLA attainment, KPI performance, ticket management, escalation processes, and continuous service improvement initiatives
• Oversee the administration, maintenance, availability, security, and lifecycle management of enterprise infrastructure, including servers, virtualization, cloud services, storage, backup, endpoints, and disaster recovery capabilities
• Manage enterprise networking technologies, including LAN/WAN, wireless, VPN, firewalls, and remote access solutions, while ensuring optimal performance, capacity, and operational reliability
• Coordinate infrastructure maintenance activities, including patch management, system upgrades, technology refresh initiatives, endpoint management, and business continuity planning
• Partner with Information Security leadership to support cybersecurity initiatives, vulnerability remediation, incident response, operational compliance, and audit readiness in accordance with company policies and regulatory requirement
• Manage IT assets, software licensing, maintenance agreements, technology vendors, managed service providers, and infrastructure support contracts.
• Participate in IT operational planning, budgeting, forecasting, and cost optimization initiatives
• Drive operational excellence through automation, monitoring enhancements, ITIL best practices, process standardization, and continuous improvement initiatives
• Support manufacturing, engineering, supply chain, and corporate operations by ensuring technology solutions meet evolving business requirements

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience
• Minimum of ten (10) years of progressive IT infrastructure and operations experience, including at least five (5) years in a leadership role managing technical teams
• Demonstrated experience leading Help Desk, Systems Administration, and Network Administration functions within a multi-site enterprise environment
• Strong technical knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, Azure, virtualization platforms (VMware), enterprise storage, backup, and cloud technologies
• Extensive experience supporting enterprise networking technologies, including switching, routing, wireless, VPN, firewalls, remote access, and infrastructure monitoring solutions
• Experience managing endpoint lifecycle, patch management, disaster recovery, business continuity, and enterprise infrastructure operations
• Working knowledge of IT service management (ITSM) principles, ticketing systems, SLA management, operational metrics, and continuous service improvement methodologies
• Understanding of cybersecurity best practices, vulnerability management, security operations, and regulatory frameworks including CMMC, NIST SP 800-171, DFARS, and ITAR
• Experience supporting manufacturing operations and/or highly regulated industries such as defense, aerospace, or government contracting is preferred
• Proven leadership, communication, organizational, analytical, and problem-solving skills with the ability to manage competing priorities, develop high-performing teams, and build strong relationships across the business

Tech Stack

• Azure
• Cloud
• Cyber Security
• Firewalls
• ITSM
• Switching
• VMware

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development