Field Service Representative

Role Overview

• Travel to customer sites to install, repair, and perform preventative maintenance to customer's equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
• Interacts with all levels of people, both inside and outside the company.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Performs Preventative Maintenance inspections of customers' batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
• Determines specific gravity of solution.
• Waters, washes, cleans, and neutralizes customers' batteries at customers' location.
• Installs equipment at customer's facility to ensure full functionality according to specifications.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Occasionally downloads battery and charger data via a monitoring device and uses the information to repair or correct battery/charger problems in accordance with the customer's operation.
• Occasionally reports to local EnerSys Service Center for mandatory training, inventory, parts pick up/drop off, etc. Other duties may be assigned.

Requirements

• A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous customer service experience in-field support.
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
• Able to perform basic math and solve simple equations.
• Must be able to work flexible hours and respond to after-hour service calls when required.
• Driving Requirements: Must have a valid driver's license and a safe driving record with minimal traffic violations. Able and willing to travel to customer sites. This position is remote. Traveling to customer sites daily. Able and willing to do overnight travel.

Benefits

• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan