Maintain and manage customer accounts within assigned territories.
Respond promptly and professionally to incoming calls, emails, and customer inquiries.
Process and enter orders accurately and efficiently.
Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse.
Follow up on outstanding items, including backordered products and pending order updates.
Handle customer payment collection via credit cards, wire transfers, and cheques.
Resolve customer concerns and conflicts with patience, empathy, and professionalism.
Research and review account information to ensure accuracy and completeness.
Collaborate and communicate effectively with cross-functional teams as needed.
Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Minimum of 3 years of experience in customer or client service roles.
Experience with order management processes is preferred.
Proficient in MS Office applications.
Strong verbal and written communication skills.
Excellent interpersonal skills with the ability to build positive customer relationships.
Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
Efficient, detail-oriented, and proactive in planning and executing work.
Experience with SAP is considered an asset.

Generous Paid Time Off – Vacation, personal days, sick days, and even your birthday off!
RRSP Matching – Helping you plan for a secure future.
Health Spending Account – Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care – Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts – Save on products you love.
On-Site Parking – Convenient access (if applicable).
Team Building & Social Events – Because we believe in growing together.

Customer Success Representative

Key skills