Customer Service Manager – Mortgage Financing

Role Overview

• Manage central inbound and outbound phone and email channels for mortgage financing, building savings (Bausparen) and consumer installment loans
• Respond to and resolve general and specific inquiries related to mortgage financing, building savings and consumer installment loans
• Provide support to distribution partners in using the EUROPACE platform
• Independently handle payout/disbursement issues
• Process requests in a structured, administrative manner while adhering to service levels and availability

Requirements

• Completed commercial training, ideally with a focus on banking, mortgage financing or consumer loans
• Excellent German language skills (at least C1) both written and spoken
• Confident user of MS Office
• Open to learning new systems and processes
• Experience in mortgage financing, consumer loans or financial services is a plus
• §34i qualification desirable or willingness to obtain it during onboarding
• Service-oriented, empathetic, able to concentrate and presenting a responsible demeanor

Benefits

• 30 days of vacation, with the option to extend by 20 days
• Sabbaticals
• Workation opportunities
• Workspace available in attractive offices if required
• Individual development plan for career progression
• Bike leasing
• Subsidy for the Deutschlandticket (national public transport pass)
• Company pension scheme
• Employee discounts and offers
• Company sports programs
• Annual health budget of €300
• State-of-the-art software and hardware tools for optimal working conditions