Monitor the Lock Desk Inbox, provide professional and timely responses to broker, seller, sales and any other internal or external parties inquiries and pricing questions
Act as an internal and external resource for any pricing issues.
Assist with testing and maintenance of System(s) pricing and eligibility functions.
Assist with the maintenance of Rate Sheet Distribution list
Ensure that any pricing adjustments from Capital Markets are properly implemented and applied within the systems and/or PPE firms we integrate with for pricing and eligibility.
Participate in the maintenance of lock desk user manuals for all channels.
Participate in the creation and maintenance of process documentation.
Aid in providing Reports as needed.
Registration of Bulk Trades, and the maintenance of bulk loan trade confirmations
Ensure that Broker and Seller price negotiations are properly implemented and maintained.
Complete additional projects & responsibilities as assigned that contribute to the growth & well-being of the company.

High school diploma or equivalent
Minimum of 1 years’ experience in the origination and/or secondary mortgage market with hands on experience in loan pricing. Good understanding of mortgage banking origination practices and secondary market loan sales and securitization.
General understanding of the mortgage origination process, the secondary mortgage market, whole loan sales and securitization and mortgage servicing.
Working knowledge of Microsoft Office, specifically excel knowledge, is critical.
Strong negotiation, communication, and interpersonal skills with ability to identify and provide resolution to conflicts and discrepancies.
Ability to independently complete multiple time-sensitive tasks with minimal supervision.
Ability to work both independently and collaboratively within a small team environment.
Willingness to learn and grow through additional opportunities.

Competitive compensation package, including base salary and performance-based bonus opportunities
401(k) plan with 100% company match up to 4%
Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
Generous paid time off: 20 days PTO, company holidays, and sick time
Paid parental leave
Company-paid life insurance and disability coverage
Employee Assistance Program (EAP): mental health, financial, and wellness support
Professional development: tuition reimbursement and growth opportunities
Commuter and transit benefits

Lock Desk Associate

Key skills