Service Desk Engineer
United Kingdom
Full Time
2 hours ago
$35,000 - $40,000 GBP
No Sponsorship
Key skills
ITSMEntra IDActive Directory
About this role
Role Overview
- First point of contact for IT issues across the business, with a focus on first-touch resolution
- Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
- Identifying recurring themes and proposing process improvements to the Technical Operations team
- Contributing to infrastructure projects and new starter onboarding
- Maintaining accurate asset records and support documentation
Requirements
- Experience in a similar IT support role, with strong analytical and problem-solving skills
- Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
- Familiarity with an ITSM platform such as Halo, Zendesk, or similar
- Clear communicator who can explain technical concepts to non-technical colleagues
- Someone who takes initiative, spots opportunities to improve, and follows through
Tech Stack
- ITSM
Benefits
- Hybrid working, home and Cambridge office
- Monthly wellbeing allowance and generous paid time off
- Genuine investment in learning, development, and career progression
- Private health insurance