Onboarding Documents Associate

Role Overview

• Review and validate onboarding documents submitted by professionals
• Monitor and manage queues for document submissions
• Own and execute daily tasks including status updates and document mapping
• Contribute to ongoing improvements by reviewing internal policies
• Collaborate with cross-functional teams to resolve inquiries
• Communicate clearly via Slack and other internal tools
• Stay informed on evolving documentation standards
• Meet targets for document review time, accuracy, and throughput

Requirements

• Detail Orientation
• Decision Making
• Organization & Execution
• Communication
• Ownership Mindset
• Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service
• Familiarity with U.S. healthcare documentation
• Experience with QA or quality-focused roles
• Familiarity with tools like Slack, Zendesk, Google Sheets, and task management platforms

Benefits

• Health insurance
• Professional development opportunities