Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
Respond accurately and thoroughly to caller inquiries and document call detail accordingly
Must be a resourceful and creative problem solver who can work with members of the team to find solutions
Ensure compliance in all areas of processing, completing all transactions timely and accurately
Take accountability for entire process from receipt of work to resolution
Work under general supervision following established procedures

Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
Service Center and/or Customer Service Experience is Required
Strong customer-centric mindset
Must be comfortable with technology – we are a technology company!
Competitive, team player who strives for excellence
Strong interpersonal skills to find success in every opportunity
Exceptional phone etiquette and communication skills

Employee Benefits Advocate

Key skills