Key skills
RPAAISaaSLeadershipStrategic PlanningChange ManagementCommunicationCustomer Success
About this role
Role Overview
- Own and orchestrate the customer's end-to-end adoption journey, building comprehensive value delivery plans and coordinating across internal and external workstreams from planning to realization
- Establish and run governance cadence including operational syncs, steering forums, and quarterly business reviews with clear workstream plans, timelines, and success milestones
- Serve as the primary point of contact and trusted advisor, cultivating strategic relationships with executives and key stakeholders to align automation solutions with business objectives
- Define, track, and realize customer value by monitoring KPIs, ROI, savings, productivity gains, and documenting success stories that reinforce transformation impact
- Drive adoption acceleration through workshops, enablement sessions, automation days, and consumption reviews while guiding customers to UiPath resources
- Monitor consumption metrics (users, robots, AI Units, Platform Units) and proactively prevent under-consumption or over-consumption through strategic planning
- Identify early warning signals such as low usage, weak sponsorship, or unclear roadmaps and build mitigation plans to resolve issues
- Possess understanding of automation technologies and apply best operational, technical, and change management practices to drive successful transformation
- Collaborate with cross-functional teams including AI specialists, product, support, and services to ensure unified customer-centric delivery
- Stay current on industry trends, emerging technologies, and automation best practices to share insights that drive customer innovation
Requirements
- Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
- Experience in a high-growth technology company, preferably in the SaaS, automation, AI, or RPA space
- Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams without direct ownership
- Excellent communication and interpersonal skills, with executive presence
- Data-driven mindset, with the ability to use data to make informed decisions and drive results
- Strategic thinking paired with a bias to act in ambiguous customer situations
- Operational discipline and ability to manage multiple workstreams simultaneously
- Bachelor's degree in business, technology, or a related field (MBA preferred)
- Fluency in English
Tech Stack
- RPA
Benefits
- flexibility in when and where work gets done