Own intake and prioritization across the marketing and creative team, aligning work with campaign calendars and business goals, and help make the trade-off calls when capacity is tight.
Design and continuously improve how work moves from brief to delivery, own the workflow tooling and playbooks, and integrate AI into the team's workflows responsibly – accelerating production without eroding craft or brand consistency.
Maintain a real-time view of what's in flight, what's at risk, and what's coming, so leadership can make informed decisions; and step in to project-manage our biggest integrated campaigns as required.
Own and forecast the creative and production budgets, plus the team's resourcing and capacity, and manage freelance and creative vendor networks.
Own operational insight for the function – throughput, cycle time, capacity, on-time / on-budget delivery – and partner with growth/data to connect creative work to performance (they own the stack; you steer and interpret).
Mentor and support a team of producers and project managers, while fostering a collaborative, sustainable culture.

12+ years in marketing operations, creative ops, or a similar orchestration role within a creative-heavy, high-growth organization.
Proven success running prioritization, process, and end-to-end campaign operations for a high-volume team, with measurable improvements to how work gets done.
Owning and optimizing budgets and resourcing across concurrent projects, plus sourcing and managing freelance and creative vendor networks.
Deep fluency in PM/workflow tools (Asana / Monday / Jira, Airtable, Google Workspace) and creative tools (Figma), plus leadership-level judgment on where AI adds value vs. risk and how to govern it.
Enough creative and production fluency to earn the trust of designers, producers, and creative leadership.
A systems mindset with a bias toward simplification, a maker / owner attitude, strong judgment, clear communication, and comfort navigating ambiguity in a fast-paced environment.

Top-tier health benefits and life insurance
Long-term group savings with employer match, through Wealthsimple for Business
20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
90 days away: work outside Canada for up to 90 days per year
Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

Marketing Operations Leader – Director

Key skills