Senior Payroll Administrator

Role Overview

• Process a portfolio of client payrolls end to end within agreed timeframes, including complex payrolls, manual calculations, and statutory payment schedules
• Submit RTI and pension files, process HMRC and third party payments, and liaise directly with HMRC on client matters
• Perform manual calculations covering starters and leavers, tax and NI, student loans, pensions, apprenticeship levy, employment allowance, and Small ER relief
• Carry out payroll corrections and EYUs, and use imports, reports, and functions to support efficient data processing.
• Build and maintain strong relationships with your client portfolio — liaising regularly and holding service review meetings
• Act as a professional and knowledgeable point of contact, handling queries and complaints with confidence and composure
• Serve as the first point of contact for Payroll Administrators' queries, checking colleagues' payrolls and supporting accuracy across the team
• Hold training sessions with junior colleagues on payroll processes and legislation, and monitor their progress and development needs
• Work closely with the Payroll Manager to create and improve procedures, and step up to cover the Manager when needed
• Take an active role in ensuring the smooth day-to-day running of the team

Requirements

• 3 or more years of end-to-end payroll experience with a strong working knowledge of payroll systems
• Excellent understanding of HMRC legislation, statutory payments, pensions, and auto-enrolment rules
• Confident with manual calculations — starters and leavers, tax and NI, student loans, apprenticeship levy, employment allowance, and Small ER relief
• High-level attention to detail and strong numeracy skills
• Advanced proficiency in Microsoft Excel and Microsoft Office
• Experience training and mentoring junior payroll colleagues, with the patience and communication skills to explain complex processes clearly
• An excellent team player who spots the needs of the team and steps in proactively
• Confident working autonomously and solving system issues without escalating unnecessarily
• Resilient and calm under pressure in a fast-paced bureau environment
• Desirable: Experience of holding client service review meetings and managing client complaints
• Desirable: Experience in a payroll bureau or outsourced services environment
• Desirable: Demonstrable initiative in improving or innovating on existing processes

Benefits

• Hybrid and flexible working arrangements supporting your work-life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company-funded health plan, health checks and employee assistance program
• Onsite parking
• And more!