Key skills
AIMentoringCommunicationSales
About this role
Role Overview
- End-to-end customer care for our key account customers across the entire customer journey
- Develop a proactive customer service approach with the highest service standards
- Build and further develop AI-supported digital agents and automations
- Identify and eliminate manual, repetitive processes
- Use data and digital tools to improve service quality and customer satisfaction
- Ensure our service levels in line with our brand promise CREATING CONVENIENCE
- Optimize order, delivery and communication processes together with Sales, Supply Chain, Logistics and Business & Technology
- Analyze KPIs and customer feedback to continuously improve our customer experience
- Actively shape ONSKINERY’s digital transformation
Requirements
- Successfully completed degree in business administration or comparable commercial training
- Experience in customer-focused process management
- Strong affinity for digitalization, AI and modern technologies
- Analytical and holistic understanding of processes
- Curiosity, imagination and enthusiasm for pragmatically testing new solutions
- Hands-on mentality and high degree of self-initiative
- Persistence and motivation to implement change sustainably
- Structured, solution-oriented and service-focused working style
- Strong communication skills in German and English
Benefits
- Flexible, family-friendly working models
- High level of autonomy and influence in a growing environment
- Subsidized meals, fruit and coffee
- Employee discounts and additional monetary benefits
- OpenUp to support your mental and physical health
- Mentoring and targeted development opportunities