Provides service and support and grows selling agent generated accounts as a member of the Indirect sales team
Develops ongoing relationships with agents, coordinates sales activities, and ensures projects are submitted correctly
Works with Agents and Agent Channel Managers to develop proposals for sales opportunities generated by agents that are appropriate solutions for meeting customer needs
Checks the serviceability of agent generated opportunities, qualifies opportunities, and assigns opportunities to local Agent Channel Managers when appropriate
Negotiates renewal of expired contracts with assigned agent accounts
Verifies that service pricing reflects pricing structures set at the corporate level
Collaborates with Sales Support to ensure quality hand-off of projects and proper implementation of agent sales
Handles the details of implementation and service delivery for assigned agent accounts
Keeps agent database up to date by recording all activities, transactions, and communications with agents

High School Diploma/GED and 3 years’ experience in a related field
Experience using Windows-based PCs and MS Office
2 years telephony and data transport experience is preferred for Carrier/Wholesale role
1-year experience in telecommunications (telephony, data, and video) sales or account development for the role
Valid driver’s license, good driving record, reliable transportation
Excellent skill in adaptability, applied learning, building relationships, written communications, expanding and advancing sales opportunities, formal presentation skills, continuous learning, negotiation, PC skills, product knowledge and technical platform, reasoning and sustaining customer satisfaction to work effectively with teams throughout the organization.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

Sales Support Specialist II

Key skills