Establishes clear performance expectations, provides ongoing feedback, and supports career growth
Conducts performance reviews and makes compensation decisions in alignment with Human Resources policies
Owns responsibility for team outcomes, ensuring work is prioritized, risks are managed, and commitments are delivered in a timely and reliable manner
Applies a strong technical skillset to engage meaningfully with the team’s work
Guides solution design, supports engineering decision-making, reviews technical approaches, and provides practical coaching to engineers
Fosters a culture of learning, adaptability, and continuous improvement
Encourages experimentation, reflection, and the evolution of engineering and delivery practices
Supports healthy team dynamics and effective collaboration
Reinforces clear roles, working agreements, and sustainable team rhythms that enable consistent performance
Identifies and resolves impediments that affect delivery, quality, or team effectiveness
Escalates complex issues to IT experts as needed and simplifies constraints to maintain momentum
Partners closely with product leaders, technical leaders, and business stakeholders to clarify priorities, align expectations, and ensure delivered solutions meet evolving needs
Promotes high standards of engineering quality, including reliability, scalability, and performance
Participates in departmental planning, staffing discussions, and operational initiatives
Contributes to improving engineering practices and organizational effectiveness
Participates in special projects and performs other duties as assigned
Requirements
Minimum 8 years of experience in IT project management, software development, or IT service delivery
Previous leadership experience required
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
PMP, ITIL, or Agile certifications preferred
Strong expertise in IT project management, Agile methodologies, and SDLC best practices
Must have skills: Node.js, TypeScript, ECS, Kubernetes, Kore, AI, Android, iOS development
Proficiency in risk management, budgeting, and IT governance
Understanding of cybersecurity frameworks and IT compliance standards
Excellent leadership, communication, and stakeholder management skills.