About this role

Responsible for handling a high volume of inbound calls with expectations of taking around 50 calls per standard shift
Data Entry
Work on simple, non-sensitive credit accounts, following guidelines established for the organization
Specific responsibilities include receipt of customer payments, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status
Helps customers with questions/problems on their account
Perform routine clerical support for functional groups performing simple calculations, and maintaining records and files following standard procedures with all work certified or checked by direct supervisor
May update and summarize receivables
Processes payments for open customer accounts
Identify the needs of customers and resolve issues

Credit experience of 1-3+ years
Call center experience is a plus
Ability to organize and prioritize work
Effectively communicate in writing and verbally
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)
Ability to adjust work schedule in accordance with job objectives
Must have strong and accurate data entry skills
Perform basic math functions
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Ability to react well in a fast-paced environment & follow through on commitments.

Credit Services Specialist

Key skills