Key skills
Stakeholder ManagementCommunication
About this role
Role Overview
- Provide efficient and accurate administrative support
- Maintain effective communication with internal and external stakeholders
- Accurately input and maintain records of insurance incidents and claims
- Support the administration of incidents, including customer service cases
- Manage incoming and outgoing communications professionally
- Liaise with teams to support investigations and claims progression
- Review and record company damage invoices accurately
- Maintain organised and structured document storage systems
- Contribute to team KPIs and service delivery objectives
- Attend stakeholder meetings and support continuous improvement initiatives
Requirements
- Strong IT skills, particularly in Microsoft 365 (Excel, Outlook, Teams, Word) and administration systems
- Experience in administration, claims support, insurance, or customer service environments
- Highly organised and able to manage competing priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- Experience handling high volumes of queries and communications
- Strong attention to detail and accuracy
- Understands data protection requirements and confidentiality
- Proactive, with a focus on continuous improvement and learning
Benefits
- Opportunities for development and career progression
- Be part of a leading international transport organisation
- Work in a collaborative and supportive team