Key skills
AnalyticsDecision MakingCollaboration
About this role
Role Overview
- Independently drive content design across product teams and user journeys using research, analytics, and content audits to identify opportunities
- Translate insights from research, competitive analysis, and journey mapping into clear, actionable digital experiences
- Build and scale content systems (taxonomies, models, information architecture) and define governance (standards, guidelines, tools)
- Lead content for complex, end-to-end experiences working across teams and product lines to craft clear, accessible content that simplifies regulated information
- Drive optimization using analytics, VOC data, measurement and testing to improve content performance, ensuring quality from discovery and creation through post-launch stages
- Partner and guide cross-functional teams to deliver compliant, user-centered experiences that balance customer, business, and regulatory needs
Requirements
- 7+ years in content design, UX writing, or content strategy
- Experience leading discovery, strategy, and scalable content systems
- Strong information architecture and systems thinking skills
- Ability to translate complex, regulated content into clear experiences
- Data-informed decision making and content measurement experience
- Proven cross-functional collaboration and stakeholder influence
- Experience developing guidelines and governance practices
- Background in design systems and content standards
- Portfolio demonstrating ability to guide product strategy with clear impact
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities