Independently drive content design across product teams and user journeys using research, analytics, and content audits to identify opportunities
Translate insights from research, competitive analysis, and journey mapping into clear, actionable digital experiences
Build and scale content systems (taxonomies, models, information architecture) and define governance (standards, guidelines, tools)
Lead content for complex, end-to-end experiences working across teams and product lines to craft clear, accessible content that simplifies regulated information
Drive optimization using analytics, VOC data, measurement and testing to improve content performance, ensuring quality from discovery and creation through post-launch stages
Partner and guide cross-functional teams to deliver compliant, user-centered experiences that balance customer, business, and regulatory needs
Requirements
7+ years in content design, UX writing, or content strategy
Experience leading discovery, strategy, and scalable content systems
Strong information architecture and systems thinking skills
Ability to translate complex, regulated content into clear experiences
Data-informed decision making and content measurement experience
Proven cross-functional collaboration and stakeholder influence
Experience developing guidelines and governance practices
Background in design systems and content standards
Portfolio demonstrating ability to guide product strategy with clear impact
Benefits
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, paid parental and caregiver leave)