About this role

The Consultant, is a member of the Business Change Support team supporting Customer Care with planning, developing, and implementing technical solutions.
Responsible for assisting with implementation and delivery of resolutions for system support and enhancement capabilities to current backend systems.
Supports system capabilities to deliver enhancements and bug fixes.
Assist with development of technical specifications, test plans and implementation plans for system/processes and projects.
Collaborates with IT and business partners to enhance IT systems in order to make business practices more efficient and economical.

Bachelors degree or equivalent experience in business / utility experience in related discipline is required
Three (3) to five (5) years related work experience preferably working with IT systems, analytical models, or project management
Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources
Foundational knowledge of rates, billing, metering and data files
Demonstrated aptitude for IT systems and databases
Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs.

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs.

Consultant, Business Change Support

Key skills