Support the SinglePoint application by providing third‑level production support for complex issues escalated beyond front‑line and level two teams
Work call tracking tickets, perform file monitoring, support SinglePoint access management
Participate in code deploy validations and follow‑up issue discussions
Partner closely with internal support teams and the SinglePoint development team
Communicate operational updates through Teams
Help keep daily production support running smoothly while supporting coverage during later business hours as part of a rotating schedule

Bachelor’s degree, or equivalent work experience
Typically six or more years of related experience
Comprehensive knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Advanced understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Strong analytical and forecasting skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to work as part of a project team
Effective verbal and written presentation and communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Business Operations Analyst

Key skills