Patient Access Schedule Agent

Role Overview

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
• Secures information needed to facilitate the financial aspects of medical care
• Processes updates and corrections to patient insurance and demographic information
• Collects patient liabilities prior to or on the date of service
• Schedules in office procedures
• Applies relevant functional knowledge of multiple treatment areas
• Prioritizes visits and services to foster more efficient utilization of clinical staff and patient’s time

Requirements

• High school diploma
• English speaking, reading and writing skills
• Strong intrapersonal and communication skills
• Previous scheduling and/or phone customer services experience
• Previous experience in a health care organization
• Bilingual speaking, reading, and writing skills preferred

Benefits

• This position may have a signing bonus available
• Exceptional patient care
• 401(k) matching
• Paid time off