Manage and dispatch technicians throughout the day based on priority, location, and skill set
Optimize schedules to maximize job completion and daily revenue targets
Ensure all jobs are properly set up with complete and accurate details
Maintain strong communication with technicians to ensure smooth job execution
Build positive working relationships while providing clear instructions and updates
Monitor job progress and adjust schedules as needed
Provide updates to customers regarding schedules, delays, or changes
Handle rescheduling, follow-ups, and post-service “happy calls”
Address escalations professionally and ensure resolution
Coordinate with logistics to confirm materials, permits, and manpower availability
Ensure accuracy of job details for proper reporting and scheduling
Work closely with CSR teams to prioritize urgent or high-value jobs
Maintain a full call board by scheduling leads and performing outbound calls when needed
Track daily performance metrics such as job count, priority jobs, and revenue targets
Ensure all follow-ups and pending tasks are completed by end of day

Minimum 1+ year of experience in dispatching, scheduling, or customer service with US-based clients/companies
Experience in HVAC, plumbing, electrical, or home services industry with US-based clients/companies is a MUST
Strong verbal and written communication skills
Ability to multitask in a fast-paced, high-volume environment
Strong problem-solving and decision-making skills
Typing speed of 50+ WPM with strong system navigation skills
Proficiency in Microsoft Office (Word, Outlook) and CRM systems
Detail-oriented with excellent follow-through and prioritization abilities
Ability to remain calm, professional, and solution-focused under pressure
Must be currently residing in the Philippines or Latin America
Must have a stable internet connection and a remote-ready workstation

Dispatcher – Home Services, HVAC, Plumbing, Electrical

Key skills