Sales Support

Role Overview

• Interface directly with clients and partner organizations to troubleshoot discrepancies, clarify reporting logic, and ensure alignment on usage data and revenue outputs
• Develop a deep understanding of client/partner-specific pricing models, contractual terms, and data structures to ensure accurate revenue processing and reporting
• Serve as a key operational point of contact for external clients and partners, supporting ongoing data validation, issue resolution, and alignment on reporting expectations and timelines
• Partner with internal stakeholders (Sales, Finance, Legal, Product, Operations) and external client/partner teams to translate business, client, and partner inquiries into actionable analysis and solutions
• Analyze revenue usage pipeline performance across platform partners to identify data discrepancies, revenue leakage, compliance risks, and optimization opportunities
• Clean, validate, and integrate multi-source datasets (internal and client/partner-provided) to improve data accuracy, consistency, and audit readiness
• Support monthly revenue operations processes, ensuring on-time, accurate delivery of client/partner revenue reporting within defined SLAs
• Build and deliver clear, client/partner-ready reporting outputs and internal summaries that communicate performance, risks, and opportunities
• Work with team leaders to create compelling narratives and presentations that explain analytical findings, including client/partner-related impacts, risks, and recommendations
• Proactively identify opportunities to improve client/partner onboarding, reporting workflows, and communication processes to reduce friction and enhance client/partner experience
• Contribute to the design and automation of scalable revenue data pipelines and workflows to support growth in client/partner complexity and volume
• Effectively operate in a fast-paced, client/partner-driven environment, managing multiple priorities and external dependencies

Requirements

• Bachelor’s degree or minimum one year of related experience (Accounting, Computer Science, or related quantitative field preferred)
• Demonstrated ability to communicate effectively with both internal teams and external clients & partners
• Ability to build trust-based relationships with clients & partner stakeholders and manage ongoing communications professionally
• Proven track record of meeting tight deadlines while maintaining high accuracy in a client /partner-facing, SLA-driven environment
• Strong attention to detail with the ability to connect analysis directly to revenue impact, client /partner performance, and business outcomes
• Experience working cross-functionally while managing client and partner dependencies and timelines
• Strong problem-solving skills with the ability to navigate complex client /partner data and revenue structures
• Self-motivated with the ability to quickly learn Acxiom’s digital products and the broader client /partner ecosystem
• Experience working with large, multi-source datasets and applying strong data quality practices
• Ability to build dashboards and communicate insights through business intelligence tools

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development