Senior Business Process Associate

Role Overview

• Process and analyze transactions in alignment with the Service Level Agreements set with the Business Unit.
• Attain mastery of Business Unit policies governing the transactions handled.
• Report all system issues that may affect operational performance.
• Perform other duties and functions assigned by Operations Management.

Requirements

• Open to fresh graduates with a Bachelor’s degree
• Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience
• Candidates with experience in back-office operations or administrative roles are highly desirable.
• This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
• Amenable for either day shift or night shift
• Proficiency in Microsoft tools
• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
• Ability to apply critical thinking and problem-solving skills in a work environment.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.