Lead onboarding and implementation of Digital Lifecycle Solutions.
Conduct customer training and enablement activities.
Drive adoption and utilization of platform capabilities.
Monitor customer health and engagement metrics.
Identify and mitigate adoption risks.
Build relationships with strategic customers.
Conduct business reviews and demonstrate customer value.
Support subscription retention and renewal readiness.
Identify expansion opportunities and collaborate with sales teams.
Serve as the regional SME for ClearSky Smart Fleet and Digital Lifecycle Solutions.
Support customer demonstrations, pilots, and strategic discussions.
Gather customer feedback and market insights to influence product development.
Support internal training and customer success best practices.
Partner with Product Management, Engineering, Sales, Marketing, Service, and Customer Support teams.
Escalate customer needs and advocate for continuous product improvement.
Provide regional market intelligence and competitive insights.

5+ years of experience in Customer Success, Digital Solutions, Technical Sales, Fleet Management, Aftermarket, SaaS, or Connected Equipment environments.
Strong understanding of telematics, IoT, or connected fleet solutions.
Proven ability to drive customer adoption and business value.
Excellent communication, presentation, and relationship management skills.
Fluent in English; additional European languages preferred.

Professional development opportunities
Flexible working hours
Frequent travel across Europe for customer visits, onboarding, training, trade shows, and strategic account support.

Customer Success Manager – Digital Solutions

Key skills