Field Technician III

Role Overview

• Perform complex field service activities across the assigned geographic area with minimal supervision, including installation, commissioning, decommissioning, troubleshooting, and maintenance of network and customer services.
• Install, test, turn up, troubleshoot, and maintain telecommunications equipment, including SONET, TDM, DWDM, IP, Ethernet-based platforms, transport equipment, DC power systems, and related critical infrastructure.
• Conduct OTDR, Ethernet, BER, SONET, circuit, optical, electrical, and power acceptance testing using appropriate test equipment and documented procedures.
• Complete preventative and demand maintenance for network facilities, critical infrastructure, fiber assets, and materials to support service reliability and operational readiness.
• Identify, analyze, and resolve potential network issues before they become service-affecting events, including root cause analysis and corrective actions identified through routine maintenance or troubleshooting.
• Perform site surveys and field inspections for building entrance requirements, equipment space availability, cabinets, buried cable, construction sites, outside plant facilities, and related network environments.
• Prepare accurate documentation, reports, site surveys, audit reports, closeout materials, and system updates; communicate effectively with customers, peers, management, contractors, and other stakeholders.
• Act as a technical resource and coach by providing guidance to less experienced technicians, assigning or coordinating work as appropriate, evaluating team performance, and supporting knowledge transfer.
• Participate in project meetings, cross-functional forums, on-call rotations, dispatch, overtime, occasional long shifts, and overnight travel while following safety requirements, vehicle policies, and applicable procedures.

Requirements

• High school diploma or equivalent required
• Minimum of four (4) years of telecommunications field experience installing, testing, turning up, troubleshooting, and maintaining network equipment including SONET, TDM, DWDM, and IP-based equipment
• ISP, DC Power, OTDR experience required
• Basic telecommunications and/or industry safety training required; advanced telecommunications training preferred
• Previous experience supporting, mentoring, or coaching less experienced technicians preferred
• Valid state-issued driver’s license required; must maintain company vehicle eligibility, including no more than two moving violations within the past three years

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave