Property Adjuster

Role Overview

• Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage
• Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution
• May also involve external regulatory coordination to ensure appropriate documentation and compliance
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources
• May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate
• Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies
• Determines and negotiates low to moderate complexity claims settlement
• Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes
• Maintains accurate, thorough, and current claim file documentation throughout the claims process
• Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates
• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
• May be assigned CAT deployment travel with minimal notice during designated CATs
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• High School Diploma or General Equivalency Diploma
• 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims
• Knowledge of estimating losses using Xactimate or similar tools and platforms
• Demonstrated negotiation, investigation, communication, and conflict resolution skills
• Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations
• Ability to prioritize and multi-task, including navigating through multiple business applications
• May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education assistance