Senior Manager, Card Payments Operations

Role Overview

• Communicate and collaborate cross-functionally with Card Payments teammates and Senior Manager to understand, implement and support key strategic initiatives and solve operational issues.
• Engage team to develop a culture of continuously identifying, prioritizing, planning and implementing process improvement of operations across products through ongoing communication and best-practice sharing.
• Work with management to establish, track and report key process indicators, performance metrics other measurable goals that ensure team success.
• Track and maintain expenses in compliance with budget goals.
• Prepare and maintain departmental reports, logs and documents in a timely, efficient and accurate manner, in accordance with established retention schedules and corporate and departmental guidelines.
• Oversee internal and external partner relationships in support of products, services and systems.
• Manage and drive employee engagement activities.
• Maintain positive working relationships between peers, managers and internal partners.
• Plan and oversee strategic initiatives, operational plans, and/or projects, significant to the success of the organization within operations.
• Lead coordination, planning, scheduling and execution of activities within assigned team.
• Create and deliver training to team or individuals.
• Train, mentor, and coach team members on appropriate productivity, processes and procedures.
• Mitigate risk exposure and protect client confidentiality.
• Monitor and enforce use of internal policies and procedures, report deviation or risks.
• Ensure teammate and departmental compliance with Truist Information Security standards.
• Monitor production and personnel statistics and reporting in support of department operation.
• Establish and implement short
• and long-term organizational goals, objectives, strategic plans, policies, and operating procedures, monitors and evaluates operational effectiveness, and effects changes required for improvement.
• Lead and develop staff to ensure goals, deadlines, and objectives are met.
• Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, disciplinary actions, transfers and terminations within established policies and guidelines.
• Participates in the Recruiting and Selection process as appropriate. Conduct performance reviews and implements corrective action as appropriate.

Requirements

• Ability to work in an area governed by production standards and under pressure to meet critical deadlines
• Bachelor's degree with a concentration in Business Analysis, Business Administration or Business Management, Finance or equivalent
• 7 to 10 years of demonstrated performance in leading operations and guiding teams or projects in pursuit of corporate goals, or equivalent experience in financial services industry
• Ability to comprehend, analyze and interpret complex business situations
• Effective time management skills to prioritize and manage department's ability to meet deadlines
• Strong analytical, strategic planning and logistics skills
• Hyper focus on performance tracking and improvement
• Strong attention to detail and methodical in execution
• Proven experience with management within an operations environment management new process and systems implementation
• Exceptional written and verbal communication skills, especially the ability to adjust communication style to different audiences and levels of management
• Collaborative, team oriented, and mission-driven
• Ability to maintain a positive attitude while multi-tasking and work efficiently in a fast-paced environment
• Successful at managing, coaching and mentoring teams.
• Strong process improvement skills (ability to develop and implement processes)
• Demonstrated leadership and interpersonal skills
• Excellent computer skills and knowledge of MS Office

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• 10 days of vacation
• 10 sick days
• Paid holidays