Key skills
CommunicationNegotiation
About this role
Role Overview
- Investigates, manages, and settles high complexity property claims and various claims.
- Provide a superior quality of customer service to external and internal customers.
- Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
- Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
- Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
- Assist in the evaluation and negotiation of large losses
- Anticipate recoveries and direct the investigation accordingly.
- Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
- Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
- Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
- Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.
Requirements
- University degree or any combination of training and experience deemed relevant for the role
- A minimum of 3 years related experience in Property Claims Adjusting is required.
- High-level knowledge of the Xactimate
- Comprehensive knowledge of mitigation (IICRC), construction, and repair procedures
- Effective verbal communication skills, with experience in interviewing, coaching others, and dealing with clients
- Good written communications skills to draft claims reports
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)