Manages platform operations for clients or a small operations team.
Guides platform maintenance and execution tasks.
Collaborates with departments for new platform builds and troubleshooting issues.
Communicates direction on designing and implementing new solutions.
Advises managers on status updates, issues, or concerns.
Assists in reviewing documentation and architecture diagrams.
Administers onsite and remote assistance.
Participates in planning, daily meetings, backlogs sessions.
Identifies areas of opportunity to improve our service offering.
Performs other duties as assigned.
Complies with all policies and standards.

Requires formal education and experience in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages areas of expertise to achieve results.
Ability to complete work self-guided.
College or university degree required.
Requires specialized depth and breadth of expertise.
Interprets internal or external business issues and recommends best practices.
Solves complex problems; takes a broad perspective to identify innovative solutions.
Self-starter, with guidance only required for complex situations.
May guide functional teams or projects.
Progression to this level is typically restricted based on business requirements.

IT Operations Consultant

Key skills