Provide first-line technical support for customers who experience computer hardware and software issues
Troubleshoot hardware and software problems
Build new computers and set up virtual machines
Configure Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements
Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure
Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements
Support physical network setup activities
Manage and maintain Office 365/Azure GCC High tenants
Handle patch management, system updates, and endpoint hardening within the GCC High environment
Provide remote and onsite technical support to end users
Monitor system performance and proactively identify and address potential issues
Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements

Minimum of three (3) years of computer support experience
Hands on experience with Government Community Cloud High (GCC High)
High School Diploma or GED
CompTIA A+ certification is preferred
Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management
Skilled in computer system and network support, including standalone systems and peripheral devices
Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments
Strong background in software troubleshooting and issue resolution
Solid understanding of computer networking and IT support practices
Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS
Proven technical support skills with a focus on end-user satisfaction
Previous help desk or technical support experience preferred
Excellent ability to communicate complex technical concepts to non-technical users
Strong problem-solving, troubleshooting, and analytical skills
Ability to perform well under pressure while managing and prioritizing multiple tasks effectively

Junior Azure Technician

Key skills