Reporting to the Field Service Manager, the Field Service Representative is dedicated to delivering exceptional support and building long-term, trust-based relationships with our builders.
Leverage your expertise in componentized metal building systems and your ability to interpret technical drawings to troubleshoot issues and provide expert guidance.
Collaborate with cross-functional teams to identify root causes and use applications such as Oracle R12, Excel, and CRM systems to efficiently manage and resolve cases.
Provide insightful feedback and data on recurrent issues to enhance customer service and performance.
Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization.
Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements.
Communicate and collaborate effectively with technical teams to address customer needs.
Troubleshoot and resolve technical issues promptly and efficiently.
Regularly generate detailed and analytical service reports.
Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs.
Assess customer requirements and offer expert advice and recommendations.
Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty.

A high school diploma or equivalent is required
Technical education, certifications, or related experience are preferred
A strong knowledge of Componentized metal buildings and the ability to read drawings are essential
Experience in the following areas is preferable: 3+ years in Componentized metal buildings or roof and wall systems
3+ years in Field Service or Customer Service roles
Proficiency in PC-based applications, including Excel, Word, Oracle R12, and CRM are a positive
Exceptional oral and written communication skills are necessary
The ability to travel periodically (approximately 10%) for on-site visits

Field Service Representative

Key skills