Key skills
CommunicationSales
About this role
Role Overview
- Initiate new customer set up and portal access
- Monitor set up process and address delays
- Initiate account changes as needed
- Provide customer information on how to do business with CHS
- Provide customers with posted bids and price sheet quotes
- Work with customers to ensure contract policy is followed
- Facilitate customer inquiries related to customer and settlement payments
- Intake all types of customer disputes
- Review contract details provided by sales team
- Compile and distribute relevant reports for stakeholders
- Other duties as needed or assigned
Requirements
- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short
- and long-term disability
- tuition reimbursement
- adoption assistance