Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.

College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
Physically live within a reasonable distance from Denver
Exceptional written and oral communication skills.
Experience with desktop operating systems, including Windows 10, Windows 11, and Mac OS.
Experience with server operating systems
Active Directory knowledge a plus
MSP Experience preferred
NinjaOne RMM and Autotask PSA Experience preferred
Valid driver's license and ability to drive to customer locations when required
Flexible work from home options available.

Technician I

Key skills