Oversee the delivery of an outstanding customer experience, every time.
Lead patient-facing administrative teams at three key locations.
Ensure front of house teams deliver a friendly, empathetic and efficient customer experience.
Responsible for operational performance and patient flow.
Collaborate to establish effective functional business relationships.
Ensure excellence in customer service in every interaction.
Manage admissions governance and data integrity.
Promote education and capability development.
Facilitate leadership and change management.

Demonstrated experience leading a large service delivery team in a complex environment
Proven success in training and developing your people to work to their full potential
Strong knowledge of health services operations, in particular: Admissions policies and procedures, Patient Administration systems (PAS), Health Information and Patient Services
Demonstrated ability to effectively manage resources, systems and service performance
Current driver’s licence
A business or health-related qualification, along with experience in a healthcare, emergency services, aged care or other high risk, regulated environment, are highly desirable.

Customer Services & Admissions Manager

Key skills