Define and maintain the company's quality strategy, standards, governance, and operating framework
Embed a quality-first culture across teams
Promote continuous improvement principles inspired by automotive quality methodologies
Act as the primary quality representative for the business with customer stakeholders
Build and maintain relationships with the client's Quality, Operations, and Delivery teams
Define, implement, and continuously improve quality processes across software delivery and service operations
Partner closely with Engineering and Product teams to embed quality throughout the software development lifecycle
Manage team capacity, workload planning, and resource allocation
Mentor and coach colleagues in quality methodologies

Significant experience in a Quality Assurance Manager, Quality Manager, or Quality Engineering leadership role
Experience working within software, digital services, or SaaS environments
Strong understanding of automotive quality principles and continuous improvement methodologies
Experience working directly with enterprise customers and customer quality organisations
Proven experience leading Root Cause Analysis and problem management processes
Experience defining and reporting quality KPIs and operational metrics
Knowledge of service quality management, including SLAs and SLOs
Experience leading quality assurance teams and managing team performance
Strong stakeholder management and communication skills
Ability to influence senior business and customer stakeholders.

Quality Assurance Manager

Key skills