Translate corporate and regional strategy into disciplined operational execution.
Enable clinicians and frontline teams to achieve high performance while driving profitable growth.
Manage the overall operational performance of a network with 30 clinics ensuring consistent execution of operating standards.
Optimize cost management and productivity across property and operational expenditures.
Oversee clinic portfolio management ensuring all locations align with brand and clinical standards.
Build and lead a high-performing retail operations team fostering a culture of ownership, continuous improvement, and patient-centricity.

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
Minimum of 10 years in retail operations management, preferably within healthcare or a related industry.
Strong business acumen, analytical thinking, numerical skills, and attention to detail for effective problem-solving.
Strategic mindset that can adapt quickly to tactical needs; forward-thinking and collaborative.
Proven track record of managing multiple projects and meeting critical deadlines.
Team player with excellent interpersonal skills and a commitment to building relationships internally and externally.
Effective communicator across all organizational levels, with strong leadership and organizational abilities.

Head of Retail Operations

Key skills