Handle professional inbound and outbound communications with style and empathy.
Deliver solution-oriented support to effectively answer diverse customer inquiries.
Ensure precise administrative and technical processing of customer requests.
Schedule and seamlessly coordinate appointments for field technicians.
Provide clear, accurate information regarding services, policies, and procedures.
Assist technicians remotely during their interventions and map out installation logistics.
Dispatch tasks, follow up on ongoing operations, and actively propose process improvements.
Support fellow team members to keep everyone aligned with best practices.

Fluent in Dutch (both spoken and written) with a good command of English.
Professional working and thinking mindset with an eye for detail.
Experience in customer care is a plus, but your positive attitude and drive are what truly matter!
Excellent communication skills, great multitasking abilities, and a problem-solving mindset.
Comfortable in a fast-paced environment with the flexibility to work varying shifts (including evenings, Saturdays, and holidays).
A true team player who also shines when working independently.

A stable, permanent contract with a clear path for professional growth.
A multicultural, 100% Dutch-speaking work environment with an amazing community spirit.
Comprehensive training from day one so you have all the tools to excel.
Premium private health insurance (including dental and vision care) covering you and your family.
Unforgettable team events, staff parties, and fun incentive programs to celebrate your success.
Free group fitness and sports classes (like football, boxing, and more) to keep you energized.
Free access to a premium language learning platform with over 24 languages.
Relocation perks, including partial flight ticket reimbursement to welcome you to Morocco.
Attractive referral bonuses when you bring your talented friends on board.

Dutch Customer Service Agent

Key skills