Make outbound fundraising calls to solicit pledges for client projects
Follow provided and client-approved messaging on every call
Utilize fundraising call structure, appropriate political reasons, and transition phrases as required
Use responsive listening to provide appropriate situational responses
Meet and maintain project goals and efficiency metrics
Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
95% on-time (start of shift and back from breaks and lunch)
95% shift adherence/absenteeism
Demonstrate exceptional customer service and react quickly to the person being called
Accept coaching and counseling with a positive attitude
Maintain a professional appearance and behavior
Stay focused on the current project and prepare for each call
Perform other duties as assigned

Must work full-time day shift Monday
Friday
Additional shifts may be required during the peak busy season
Must work in the continental United States
Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi)
Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients
Must pass a background check
A high school diploma and/or some college education is a plus
Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Paid Training (weeks 1-3) at $11 per hour (or state minimum wage, whichever is higher)
The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour
A retention bonus $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
$500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
Referral bonus program
Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

Telephone Sales Representative

Key skills