Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment
Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance
Conduct site surveys to assess existing configurations, infrastructure, and customer requirements
Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes
Analyze hardware requirements and prepare technical specifications for equipment procurement
Develop installation schedules and support hardware deployment projects
Prepare installation, testing, and project completion documentation
Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling
Build and install specialized interconnecting cables supporting unique hardware integrations
Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems
Train end users on the proper use and maintenance of installed hardware and equipment
Utilize ticketing systems to document incidents, track work, and support IT service management processes
Provide remote and onsite end-user technical support while resolving connectivity and hardware issues
Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success

Active TS/SCI clearance with Polygraph required
Current customer access required
High school diploma or GED
One (1) to two (2) years of relevant IT support experience
DoD 8570 certification required
Security+ certification preferred
Experience installing, repairing, and troubleshooting computer hardware and peripherals
Experience installing Microsoft Windows operating systems, software applications, antivirus software, and security patches
Demonstrated ability to read, interpret, and apply technical manuals and schematics
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access
Experience supporting Microsoft Windows 7 and Windows 10 operating systems
Familiarity with Active Directory security and policies
Experience providing remote end-user technical support
Strong analytical, troubleshooting, and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently while effectively managing multiple priorities

100% employer-paid medical coverage (optional plan)
Competitive options for Medical, Dental and Vision insurance
Employer-paid short-term and long-term disability coverage
Employer-paid life insurance
$5,000 annually for education, training, certifications, and professional development
Career advancement through our structured iQTouch Program
Up to 6% 401(k) match
Additional 4% profit-sharing contribution, at company discretion

IT Field Support Specialist

Key skills