Account Manager, Automotive Services

Role Overview

• Build and maintain relationships between Contractor network, AAA Northeast and AAA's Preferred Partners
• Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs)
• Develop action plans to ensure minimum facility requirements and AAA standards are met
• Analyze territory performance and seasonal resource requirements to ensure service levels are met
• Manage new contractor process, including recruitment, screening, selection, and onboarding
• Provide contractor consulting services regarding operational efficiency, financial performance, and viability
• Support deployment of Road Service systems, technology, and equipment
• Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events
• Research industry best practices and technologies and share with peers and contractors

Requirements

• High School Diploma or GED required
• Bachelor's Degree in Business concentration preferred or 6-8 years of additional relevant experience preferred
• 5+ years Relevant Experience required
• 1-3 years Auto, logistics, and/or franchise business required
• 1-3 years Customer Service required
• 1-3 years Using financial & performance metrics required
• 1-3 years Account Management required
• 1-3 years OSHA regulations required
• Valid driver’s license Required

Benefits

• Annual bonuses are offered to employees
• Eligible for additional forms of compensation through monthly and/or quarterly incentives
• Employees may participate in award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits